CBT Nuggets: IT Infrastructure Library Foundation

 

CBT Nuggets: IT Infrastructure Library Foundation
Training
for ITIL v3 Foundation and IT Service Management Certification through
EXIN
$399.00 - Includes 15 Videos | 604 MB

How optimized
processes make IT departments run smoothly. For IT departments to run
well there are processes that need to happen. In a small IT department,
each person takes on many -- if not all -- of the processes and manages
them individually. But in a big department, the processes need to be
shared among job roles, standardized, and managed for maximum
efficiency.

That's what IT Infrastructure Library (ITIL) and IT
Service Management (ITSM) are all about -- managing the processes within
an IT department to make the department run well and to make sure
resources are available as needed. This certification and skill set are
valuable to medium and large companies because it helps them get the
most of their IT investment -- both in the technology and in the people.

Here
are some of the benefits companies have experienced when they
implemented ITIL:

- Greater uptime of critical systems and
business processes
- Increased customer and client satisfaction due
to increased availability of resources
- Reduced technology and
personnel cost to accomplish IT-related business goals
- Easier
communication due to use of a common language and framework
-
Increased efficiency of processes through continuous optimization

Gaining
this skill set makes you prime material for managing your entire IT
department. You will know how to look at IT services and processes from
the 30,000 foot view. With these skills you can optimize your
organization's IT processes and ensure service and resource ability --
providing your organization cost savings and other benefits that make
you worth more to the organization.

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